Buyer Protection
Your peace of mind is important. Learn how you're protected with every AliExpress purchase through MonoCashback.
AliExpress Buyer Protection
Shopping through MonoCashback gives you access to AliExpress's Buyer Protection program, which covers your purchase from click to delivery. It includes a refund if your order doesn't arrive, if it isn't as described, or if you receive the wrong item.
How It Works
When you make a purchase, AliExpress holds your payment until you confirm that you’ve received your order and it's as expected. If you encounter issues, you can open a dispute with the seller to seek a refund.
Dispute Resolution
If you're unable to resolve the issue with the seller, AliExpress offers mediation services to ensure a fair resolution and may offer a full or partial refund based on the situation.
Our Role
While MonoCashback doesn't handle product delivery or disputes directly, we're committed to helping you navigate the cashback process. For assistance, contact us at [email protected].
